Help centre
Quick answers about using FlatForMe.
Frequently asked questions
Does FlatForMe charge brokerage?
No. FlatForMe does not charge brokerage or a subscription fee. Some listers are agents or brokers (marked "By Agent") and may charge their own brokerage. Agree any fee directly with them, and ask before you pay.
Why can't I see the owner's phone number?
To protect owners from spam, contact details are hidden. Send a contact request; if the owner accepts, their details are shared with you.
Why is the map pin approximate?
Public pages show only the locality and a nearby point. The exact location is shared with people the owner has accepted.
How long until my listing is live?
Listings are reviewed by our team before publishing. You will be notified when it is approved or if changes are needed.
I edited my live listing. Why is it pending again?
Significant edits (price, location, photos) are re-reviewed to keep listings trustworthy.
How do I change my location?
Use the location selector in the header. It ranks results near you and powers the map.
How do I delete my account or data?
Open Settings, or email us from the Contact page and we will help.
Stay safe
- Visit the property in person before paying anything.
- Never pay a deposit or rent to someone you have not met.
- Verify ownership documents and the identity of the person.
- Meet in public places first and tell someone where you are going.
- Report suspicious listings with the Report button.